Hi, this is Ivan! The Science of Birds Shop uses a print-on-demand service to manage most of the printing and shipping services. The policies of the print-on-demand service dictate a lot of what I can and can't do in terms of returns, etc.
Please keep in mind that The Science of Birds is a "One Man Show." It's just me (Ivan) running every part of the operation. I'm super excited to offer you fun products and I want you to be happy with them. But I'm not Amazon. It's just not practical for me to offer all of the services that a big company can.
Have a look at the info below to see if you can find the answers you're looking for. If not, please shoot me an email via the Contact Form.
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location. See estimates for the total wait time below.
I use a print-on-demand order fulfillment company that has facilities worldwide. Where your product ships from will depend on several factors, including your location.
An additional customs and tax fee can occur on international orders. This fee is not in my control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Before getting in touch with me, please help me out by doing the following:
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with me using the Contact Form with your order number.
For any of the print-on-demand products in the shop (which is most of them), you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, please send me message via the Contact Form.
I'm sorry the product you ordered arrived damaged or if it was the wrong item. To help me fix this for you, please send me message via the Contact Form within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. I’ll get back to you with a resolution as soon as possible!
I don't offer returns or exchanges at this time. Please choose your items with care, especially t-shirts and other clothing. As a one-man-operation, it's difficult for me to process returns. That said, if you receive a wrong or damaged item, please get in touch with me within a week of receiving it. I'll do what I can to fix the problem for you—either a refund or possibly a replacement.
No, I'm sorry. I don't offer exchanges.